FAQs
Andmore Care’s Commonly Asked Questions
Does Andmore Care accept insurance ?
Yes, we accept insurance and can guide you through this process if this route best fits you.
Do you work with govenment entities?
We partner with everyone from the Ohio Department of Health to the Department of Veterans Affairs, and many in between. Please do not hesitate to reach out to us if there is a particular program that would allow us to provide you with the best home care available.
Does your caregivers have training with dealing with alzheimer's and dimenstia ?
Yes, we are accredited by Alzheimer’s Association and various other organizations.
What qualifications and experience does the caregiver have?
Our retention rate is above 80% compared to the industry average of 40% after the first year. One reason is that our mission was to target applicants pursuing a career in healthcare.
- Regular training and mentorship programs that prepare employees for promotions (e.g., transitioning from aide roles to administrative or supervisory positions).
- A culture of recognition, such as quarterly awards or bonuses for meeting care milestones.
- Low client-to-aide ratios to reduce burnout.
Such agencies often report higher satisfaction not just among employees but also among care recipients, who benefit from consistent, high-quality care.
At Andmore Care, we emphasize hiring caregivers who not only meet standard qualifications like CPR and First Aid certification but also have specialized training in areas such as dementia care and gerontology, ALS, Stroke, COPD, Diabetes to ESRD and many others. Our caregivers are selected based on their expertise in working with older adults and their demonstrated ability to address the unique challenges faced by this population.
What services can the caregiver provide?
Andmore Care offers a comprehensive range of services tailored to individual needs. Our caregivers assist with activities of daily living (e.g., bathing, dressing, and meal preparation) while also providing specialized support, such as dementia-friendly care, mobility assistance, and chronic condition monitoring. Additionally, our staff is trained to offer meaningful companionship and social engagement to enhance care recipients’ overall well-being.
How do you match caregivers to the needs of the individual?
We collaborate with your primary care physician and other specialists providing healthcare to the individual and determine what activities and needs are performed. It is important that our caregivers know the health of our care recipients in order to deliver the best care available. In each instance, a personalized assessment process is implemented to understand the medical, emotional, and social needs of each client. Andmore Care stands out by prioritizing compatibility, matching caregivers not only based on skills and experience but also on personality and communication style to foster strong, trusting relationships.
Are caregivers trained in emergency response or first aid?
At Andmore Care, all caregivers undergo rigorous training in CPR, First Aid, and other emergency response protocols. Their certifications are routinely updated to ensure they are fully prepared to handle any unexpected situations effectively. If your loved one has a chronic condition, the caregiver selected will be selected based on their credentials, accreditation, and experience. We believe this is our great differentiator. We are aware of the fact that many families are facing these health troubles for the first time, and undergo the range of emotions that come with their new normal. We know from the feedback that Andmore Care was selected for their loved one’s care because our interdisciplinary team approach encompassed every aspect of care they hoped to have.
How do you ensure the safety and security of my loved one?
Andmore Care places safety at the forefront of our services. We conduct extensive and thorough background checks, verify credentials, and provide ongoing training in safety measures like fall prevention and emergency response. Our caregivers undergo a minimum of 30 hours of orientation, training and accreditation before they may provide care to our care recipients. Additionally, we use a proactive approach to monitoring and preventing risks within the home environment. We have social workers that offer service coordination to provide more benefits and different levels of care based on each individual’s person-centered care plan.
Can the caregiver assist with medications or medical treatments?
Our caregivers are trained to provide medication reminders and monitor compliance. For care recipients requiring more advanced medical support, our licensed professionals such as RNs or LPNs are there to meet those needs.
What is the process for monitoring and evaluating caregiver performance?
Andmore Care ensures high-quality service through regular performance evaluations, care recipient satisfaction surveys, and supervisory visits. For instance, families that are not located near their loved one have login access and can see the activities and tasks performed, with comments and descriptions of how each activity was performed. Also, our caregivers are equipped with tablets that utilize EVV (Electronic Visit Verification). EVV is to maintain the utmost integrity in our delivery of care. We use this clock in and clock out feature to make sure that we are where we say we are at all times. These are just a few of the many safeguards we have in place to provide the best care available. We maintain open communication with families to quickly address concerns and implement changes when necessary, keeping care standards consistently high. Continuing education is expected to be an active part of our caregivers development and we incentivize our staff to continue growing their credentials.
How do you handle caregiver absences or emergencies?
To provide uninterrupted care, Andmore Care maintains a robust system of on-call backup caregivers. We will never cancel your care or allow for your care to not be delivered. We have oversight and procedures based on regions within our community that are on call. Andmore Care originally produced its sound reputation in the very beginning by being the go-to personal caregiver option when other agencies could not provide care. We ensure that families are never left without support, even in cases of unexpected absences or emergencies, we have you covered.
What are the costs associated with hiring a caregiver, and are there any hidden fees?
Andmore Care offers simple and transparent pricing. We provide a standard hourly rate. There are no hidden fees for specialized care. Our goal is to proudly provide the best home care experience to our care recipients. We avoid hidden fees and clearly communicate additional charges, such as for extended hours when things arise so families can plan with confidence.
Can the caregiver help with companionship and social engagement, not just physical care?
Absolutely. At Andmore Care, we believe that emotional well-being is just as important as physical health. Our caregivers engage care recipients in hobbies, light exercise, and social activities, fostering meaningful connections to enhance their quality of life. We have special arrangements with Cincinnati Zoo, Cincinnati Museum Center, and many other landmark attractions to enhance your loved ones’ quality of life.
How does Andmore Care define "person-centered" care?
At Andmore Care, person-centered care means truly understanding the person behind the care plan. For us, healthcare goes beyond addressing medical needs; it’s about empowering individuals to live fulfilling lives that align with their values, preferences, and goals. We actively involve individuals and their families, recognizing them as experts in their own lives. Through collaboration, we develop care plans tailored to their needs, priorities, and choices. We respect each person’s individuality, honoring their daily routines, cultural traditions, and long-term goals, ensuring their care reflects who they are. Compassionate emotional support is at the heart of what we do. Building genuine, meaningful relationships allows our care recipients to feel heard, valued, and cared for. Family and friends are integral partners in this journey. Dignity and respect are not negotiable at Andmore Care. We advocate for every person’s independence and well-being, fostering an environment where they are treated with the honor they deserve. Open, transparent communication ensures trust and alignment between care recipients, families, and our care team. For us, person-centered care is not just about the services we provide—it’s about how we care. At Andmore Care, we walk alongside individuals and families, creating meaningful connections and empowering them to live their best lives.
What does "Aging With Dignity" mean?
At Andmore Care, “Aging with Dignity” means empowering individuals to live with purpose, independence, and respect. Through person-centered care, compassionate support, and skilled caregivers, we honor each care recipient’s identity, values, and choices. Our promise is to ensure every individual feels valued, heard, and cared for throughout their journey.
What is the most important thing to remember about providing care?
Still have questions? We’d be happy to assist!
We are proud to work together with these Amazing organizations in providing in-home care for all.
